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Terms & Conditions

  • The Pet Family Club is operated by Qian Hu The Pet Family (M) Sdn Bhd (“The Company”). Registered members of the Pet Family Club (“Members”) are extended the privilege of earning points (“Pet Points”) at The Pet Family stores when making purchases of goods and services.
  • Members are entitled to redeem Pet Points for discounts and/or goods and services at The Pet Family stores. Members are required to present The Pet Family Club membership card when making redemption.
  • The Pet Family Club membership card is a property of Qian Hu The Pet Family (M) Sdn Bhd and is valid at all The Pet Family outlets in Malaysia only.
  • The Pet Family Club membership card is not transferable. Members are required to produce identification as and when requested.
  • In the event of any loss, damage and theft of card, Members must notify The Company immediately in writing. A replacement fee of RM5.00 per card will be charged.
  • The Company reserves the right to amend or withdraw any privileges and conditions without prior notice.
 
 
 

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